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from our home

14288 N. Fenton Rd.  Fenton, MI  48430 
Located in Fenton Lake Square behind Sagebrush Cantina   Get Directions
ph:  810-629-3333    -    fax:  810-629-3313

 

ORDERING INFORMATION

Both online and in our store in Michigan, we have a wide selection of stitching products. From custom framing for needlework art to designer buttons and fabrics, we have it all. Because of this, we strive to be your one and only resource for all things stitching. We offer reliable support, top-notch customer service, and reasonable prices. An important part of our business is to make sure the ordering process is smooth and simple for our customers. We make every effort to get your stitching items to you as quickly as possible.

If we don't stock a particular item, we will do everything we can to find what you're looking for and special order it just for you. All orders will be filled and sent out as soon as we receive them and we generally aim for a 48-hour or less turnaround.  Since we cannot possibly carry in stock every item shown in our catalog, we will order what you request as promptly as possible for you.  Since some of our companies/designers may require a minimum order or dollar amount in order to place an order, there is always the possibility that there could be a several week delay before we can get an order large enough to place that order. 

Below you will find specific information about ordering custom framing for needlework art from Stitches N Things. If you have any questions, contact our team today. Thank you for shopping with us!

   SHIPPING - PLEASE NOTE!!

flashing starsSince we have not 'weighed every item in our catalog', when you place an order, a shipping charge will be automatically "guestimated" and added on to your ordflashing starser by our system. In most cases, these will be NOT be your actual shipping charges. Please be assured that we 'hate handling fees' as much as you do and so if the postal charges are less than what is quoted, we will reduce the charge accordingly. If the charges are significantly more, we will e-mail you to have the charge approved before shipping. The same will apply to special delivery situations such as international shipping and next day or second day shipping.

    We prefer to charge shipping as based upon your lowest postal weight fees and so, most orders within the USA will be shipped First Class or Priority Mail unless you request otherwise.


     International Orders:
      Orders from our fellow stitchers outside the United States are always welcomed. We will gladly send your items at International First Class mailing costs as determined by product weight to you.

Dreamers High - Lavender Wings

Dreamers High - Lavender Wings
"Dreamer's High is totally dedicated to friend and shop owner Deb Koch - Stitches N Things - without whose encouragement and enthusiasm for my designs, I probably would never have started on this adventure."
Carnation Sampler - Earth Threads

Carnation Sampler - Earth Threads
"This graph is dedicated to Deb Koch of Stitches 'N Things -- my queen for her good humor, her hard work in this profession of needlework and for actually completing one of my samplers!!!!"

     We have tried to make shopping with us as easy as possible. When using our Shopping Cart you will have several options to choose from upon check out.

1. Use our Secure Online Order Form.
    To use your credit card to order online. Please be assured that your privacy is our concern ... it is our firm policy not to share or sell any customer information. Your credit card information is kept secure by encryption software. This means that your name, address and card number cannot be read as it travels over the Internet.
     To search our online Catalog, scroll down through the catagories or subcatagories and/or type in a keyword such as: designer's name, name of book or word in the title, or subject like dog.
    When you've found what you're looking for, just click the boxes of the items you would like, then press the Add to Cart Button. When you're ready to check out, press the Check Out button, fill in your address and credit card information (click on this box to give you a 'drop down menu'' allowing you to pay via PayPal or to let us know that you will be sending a check or money order) ... and then, submit your order. What could be easier than that?
     There will even be a COMMENTS section for you to write in items or make special requests, additions, item details, or to note a gift certificate number.

     We've even provided you with a WISH LIST!  Perhaps you're 'surfing' on your lunch break, you can now add items to a list and then pick back up where you left off the next day or ecen the next month!  This list stores the items you're interestered in for your future visit!  You can then ADD the items on your wish list to your shopping cart and checkout faster ... or you can delete the items as you choose!  ** sale items added to the wish list will be allowed for up to one week .. since these items are in very limited supply, at that time if you have not placed your order, those sale items will be returned to the sale page and deleted from your wish list.

      Your on-line order will be confirmed by e-mail and you may check it,s status by following the directions given in that e-mail.


2. Still nervous about Internet ordering? Then Do This ...

  • Click on the ADD TO CART buttons and fill out the Order Form "as though" you were going to place the order but do NOT include your CC information. Then simply PRINT out this form and then delete it without completing your online order.  (You can do the same right from your WISH LIST section!)  Then ....
  • Fax the form to us (810-629-3313) with your credit card information.
  • Mail the form to us with either credit card information, a personal or cashiers check or money order enclosed. Our address is located above.
  • E-mail the order to us - be sure to include a daytime phone number so we can contact you quickly. After receiving your email, we will call and confirm with you the method of payment and if necessary get your credit card information at that time. We do NOT feel that it is safe for sending your credit card information via an email.
  • Call your order into us with your credit card information. Toll free (within the USA) at 877-325-4060 or at 810-629-3333. Hours of operation are Monday thru Saturday, 10am - 5pm Eastern Time Zone.

    All Internet orders will be given a reference number. Please refer to this number in all correspondence with us.
Peaceful Pasture - Earth Threads

Peaceful Pasture - Earth Threads
"This chart is dedicated to all of my friends who attend Camp Stitchalot sponsored by Deb Koch of Stitches N Things. A nicer group of women you could never find!!!"
Moosie - Angel Stitchin

Moosie - Angel Stitchin
"Queen Deb of Stitches N Things - Here's your moose, hope it works for you."

RETURNS AND EXCHANGES:

IF there is a problem with your order, please call us at 877-325-4060 (within the USA) or at 810-629-3333 before returning any merchandise. We will discuss with you the best resolution to the problem. We aim to please with your satisfaction as our mail goal. If you are unsatisfied, we will work with you to offer a replacement, an exchange, a credit or a refund to your satisfaction.

ABSOLUTELY NO returns on books, leaflets, charts, chart packs, floss or fibers, or opened kits. 

We respect Copyright Laws and the livelihood of our designers.

copyright

      When returning merchandise - CALL or E-Mail US FIRST - ,then please pack it as carefully as possible to get it back to us in resalable condition. If returns are not in a resalable condition, the item will be subject to a 15% restocking fee.
      When returning product - CALL or E-Mail US FIRST- use the cheapest method possible. Also PLEASE include a note inside with the action that you would like us to take (refund, credit, exchange) and include your daytime phone number. This allows us to confirm that we both are expecting the same action.
      If the mistake was ours, we will refund your postage IF sent by the cheapest method. If you changed your mind or ordered the wrong item, the responsibility for the return postage is yours.

     All returns/exchanges must be made within 30 days of the shipping of your order and must include the sales receipt.

flashing starIf you should order an item from us and then change your mind about purchasing it before we send it to you

or pick it up from us, there WILL be a 15% restocking fee charged to your account.


     If you should have any questions or concerns about our service or policies, please don't hesitate to call or email us!



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Stitches N' Things
14288 N. Fenton Rd.
Fenton, MI 48430
Toll Free Order Line: 1-877-325-4060
Phone: 810-629-3333
Fax: 810-629-3313
Email: deb@stitchesnthings.com
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